The Minister of Power, Works and Housing, Mr. Babatunde Raji Fashola, has told power distribution firms across the country to improve on their service delivery or be ready to quit the sector.
Fashola handed down the warning at the 11th monthly Power Sector and Stakeholders Meeting held in Lagos yesterday.
“We all know the issues around metering and billing. We must build that trust and confidence that customers complains will be addressed. Without the customers and the consumers, there is no business and I think that all of us in the public and private sector must understand that. If you don’t have the skin and the patience to serve, leave,” he warned.
He said stakeholders must use this year to tell their workers that without the customers, they don’t have a job, adding that if they are not in a good mood, they don’t pick the telephone.
“As a public appeal, we need to do whatever is possible in our various distribution areas to improve the quality of service, train personnel, recognise that the customer is king. And even if we cannot provide or solve the problem, we owe it a duty to explain what we are doing.