Service quality in the hospitality sector in Nigeria can be inconsistent, with issues such as poor customer service, lack of trained personnel and substandard facilities, but with proper monitoring by relevant agencies and adequate safety precautions, the Challenges will reduce drastically.
These were Some of the Submissions of Industry Experts at a roundtable Meeting between Lagos State Safety Commission and Stakeholders in Hospitality Business.
Stakeholders are of the opinion that if service quality will be improved, there should be investment in training and capacity building for hospitality industry personnel coupled with constant monitoring to ensure compliance with global best practices.
As it is in other climes, where sharp practices happen, some elements in the hospitality business do not comply to Safety rules, and this situation is being handled by relevant agencies with stiff sanctions set to be imposed.
With forums like this from time to time, there will be proper information and education on how best to conduct hospitality business in a customer-friendly, and safety-conscious environment.