The Police Service Commission (PSC) has begun moves to establish an AI-enabled digital complaints response and case management system aimed at promoting ethical policing and protecting employers’ rights across Nigeria.
This followed a meeting between the Commission’s leadership and a delegation from the Nigeria Employers’ Consultative Association (NECA), led by its Director-General, Mr Adewale-Smatt Oyerinde, at 
the PSC headquarters in Abuja.
The proposed digital system will enhance transparency, speed up the resolution of complaints, and reduce incidents of corruption and extortion within the police service.
Welcoming the delegation, PSC Chairman DIG Hashimu Argungu (rtd), mni, who was joined by Justice Paul Adamu Galumje, Commissioner representing the Judiciary, and DIG Taiwo Lakanu (rtd), Commissioner representing the Police, expressed appreciation for NECA’s partnership initiative.
He said the Commission was committed to collaborating with the private sector to improve professionalism and accountability within the police.
“Your ideas will help us grow positive policing, and we are happy to work with you in building an effective digital complaint and case management system,” Argungu said.
In his remarks, Mr Oyerinde said NECA’s visit was to explore a strategic partnership with the Commission to strengthen ethical standards in policing and improve the handling of public complaints.
“NECA is the voice of the private sector. We want to assist the Commission in promoting integrity and reducing the incidence of extortion and corruption in the system,” he said.
He added that NECA, which represents the interests of corporate and critical sectors of the Nigerian economy, would offer free training for PSC staff at its Academy in Abuja as part of its support for the initiative.
